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SHIPPING

Shipping within the United States

We proudly offer $7 flat rate shipping for all orders under $49.99

We offer free shipping for orders over $50.00

Our company ships through USPS. Every order is shipped Priority Mail Flat Rate and should arrive within 2-3 business days.

International shipping

We happily support and love our international customers.

For our northern neighbors in Canada we offer a $15 flat rate shipping cost and free shipping for orders over $150

United Kingdom and Europe have a flat shipping rate of $30 and free shipping for orders over $250.

Customers from down under (Australia or New Zealand) will receive a $40 flat shipping rate and free shipping for orders over $300.

In some cases such as an oversized item, we may require an additional shipping cost and if so we will contact you.

Disclaimer:  We have had issues shipping to a few countries and have been forced to adopt a “ship at your own risk” policy for these countries: South Africa, Mexico, Russia, Brazil, Chile, Ecuador, Bahrain, Qatar, Saudi Arabia, Iran, Pakistan, Falkland Islands, and United Arab Emirates. We will not be able to reliably track or re-ship your package if it is not delivered and will not provide refunds or credits for lost orders.

HUMMINGBIRD LANE FABRICS AND NOTIONS is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.

Timeline

Orders will either go out same day or within 24 hours.  Orders must be received by 3 p.m. PST in order for them to be processed same day.

Shipping takes 1-3 business days for you to receive it but it not guaranteed.  We use USPS Priority Mail Flat Rate boxes and envelopes to ship our orders.   

During peak times and sales we may get behind on filling orders. If we get beyond a 48 hour period we will keep you updated by sending a shipping update via email.

If your order is urgent please let us know and we will get right on it. Large orders (like 25 yards of fabric) will take more time to process than smaller ones (like a charm park). 

If you need to change or edit an order please contact us as soon as possible. Orders start to get processed and filled often within minutes of being placed.

RETURNS

We want you to be 100% satisfied. We have a 30-day return policy on items you are not satisfied with. Please contact us before returning an item so we can provide additional instructions and expedite your return process. Refunds will be issued once returned items are received by us. Refunds will not be given for shipping charges. Refunds on shipping charges for refused or abandoned packages will be at our discretion. Sale items may not be returned. Due to copyright laws, patterns and books may not be returned. All returns must be in original condition and packaging and they must not have a smoke odor to them. Returns that have a smoke odor will not be refunded. Gift cards are also not returnable.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@hummingbirdlanefabrics.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. Note: exchanges cannot be made on fabrics. If you need to exchange it for the same item, send us an email at customerservice@hummingbirdlanefabrics.com and send your item to: 27943 Seco Canyon Road, PO Box 516, Santa Clarita, CA 91350.

Shipping
To return your product, you should mail your product to:27943 Seco Canyon Road, PO Box 516, Santa Clarita, CA 91350.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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